Killie Trust

August 2020

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Dear 'Trust In Killie' subscriber,

First of all, can I thank you for your continued support for the Killie Trust. Regular contributions to 'Trust in Killie' and the general fund have made possible continued financial support to the Club at what continues to be a challenging time.

I am very aware that while many fans have themselves faced difficulty during lockdown we have seen increased Trust membership and subscriptions. I hope this update will be of interest and look forward to when we can be back in the stadium together. 

In the meantime, please stay safe. 

Best wishes,

Cathy
 
Return to football for players and fans

A number of things have moved on since my July Report, with the SPFL fixtures having started behind closed doors. The safety requirements have been stringent, and the Covid testing was upped to twice weekly again, having been reduced, as a result of concerns about players in other teams testing positive.
 
With the lockdown easing, and indications that there will be a return for limited numbers of fans within the foreseeable future, work is being undertaken to ensure that everything possible is done to have the stadium ready. The sanitising equipment purchased by The Killie Trust is now in the stadium, and a plan is being drawn up to facilitate fans returning, as soon as we are given the go ahead.

From what we are hearing, it is very unlikely that the initial numbers will allow for all Season Pass Holders to return initially. We are therefore looking at a process to have a fair ballot of Season Pass Holders as required. We will communicate information as soon as we have it.

Meantime, the stadium is looking good thanks to the Supporters Groups and Trust Members who have supplied flags and banners. The large Killie Trust banner was also moved from the usual spot in the East Stand to behind the goals in the Chadwick Stand, so that it could be seen on the TV!
 

 

Football Department

Last month I reported on some changes in the backroom team, as well as new player signings. There has been a further backroom change with First Team Physio Ross Goodwin leaving us to join Carlisle United, which is much closer to his home base.  Following a recruitment process, Ryan Barr was successful and has been appointed to that role. Jack Ferguson has left the post of Head of Academy Sports Science, and a recruitment process is under way. Euan Fotheringham has joined as a first team performance and recruitment analyst.

On the playing side, everyone has been disappointed at results in what was a tough run of fixtures, and the team feel their performances have deserved more points than they picked up. Hopefully through continued effort our luck will change in the upcoming fixtures.

The Academy has begun to return to training, but there is no update as yet on matches.  Furlough arrangements are therefore ongoing for a number of Academy staff.
 
Finance and Commercial

Following on from my July report, the handover to Wm Duncan & Co has now taken place, and the Club’s Company Secretary Graeme Bryson is now fully involved in dealing with financial systems. This will ensure that the Board has up to date Management Accounts on a regular basis, and that the finances are being closely monitored.
 
Fans who sponsored players shirts last season were invited to come along to the stadium to collect them. Unfortunately, due to Covid safety measures, it was not possible for players to join in with photos, so thanks to Ray Montgomerie, Paul di Giacomo and Jim Thomson for stepping in to help with the handovers, and delivering shirts to those who couldn’t make it along on the day.

There has been an excellent response for sponsoring this season’s shirts, but if anyone is interested in sponsoring a home or away shirt for first team squad, pleased get in touch directly with Ray Montgomerie at [email protected]
 
Shop sales


Following the installation of safety screens, the shop opened to public as planned. As anticipated, the sales of both home and away strips has been very positive. Due to the impact of Covid on manufacturing and delivery, we took the decision to bring an initial quantity of strips by air freight to ensure that pre orders could be fulfilled, with the remaining stock arriving by sea freight.

The Club was pleased to report that sales had hit a record six-figure sum in the first month back under Club control.

Read all about it here.

New stock is being added on a regular basis to try and cover a range of ages and prices.  If anyone is interested in being involved in consultations on future ranges, particularly as the Commercial Team will shortly be thinking about the options for the festive season, please let me know.  Similarly, if fans have ideas for items or ranges they would like to see in the shop, please let us know.  I can’t guarantee that all suggestions would be taken forward, but this is an opportunity to have your say!

In addition to shop sales, the Commercial team has agreed the first of what we hope will be a number of agreements to allow sale of branded items produced by Killie fans.
 
Sponsorship partners

In addition to the shirt sponsorship from Brownings, Gassure has been named as the sleeve sponsors, and Urquhart Opticians as Digital Partners.

I appreciate that some fans were initially concerned when it was announced that Billy Bowie Special Projects (BBSP) would become Stadium “Naming Rights Partner”. Hopefully it is now clear that while the official name becomes the BBSP Stadium Rugby Park, it is another investment into the Club by Billy, who is very much aware of the history and has no desire for fans to stop calling it Rugby Park!  While advertising Boards for BBSP are in now place in the stadium, there is no other change.

It has been heartening to see a number of local businesses renewing or commencing advertising around the stadium, which again brings much needed revenue into the Club.
 
Season passes

To date 2,820 Season Passes have been sold. Taking out the free under 16 passes from last season,  sales look like being down by some 300 - 400 on last season’s total. 
 
Match Streaming and Pay-Per-View

The PPV system was in place for the home match against St Johnstone. Just over 500 people subscribed to PPV for this match. As also experienced by other Clubs, there were some problems with the live stream on the day, despite various test events having taken place. The technical issues have been identified by the providers and the Club has been assured that action has been taken to ensure these don’t occur again. Our next home match against Dundee United will again offer PPV to non-Season Pass holders.

I am aware that some fans have been unsure about the signing in process for both Season Pass and PPV. As this is managed by the stream providers, it is best to contact their support service [email protected] if any issues arise with the streaming service.  We have asked that any such queries are responded to promptly.
 
Mascot


Ahead of our first home match the new mascot was unveiled. The design and name Captain Conker came from designs produced by children who entered a competition run by KCST. The BBC filmed the process of selecting the winning designs and the launch, which created a bit of interest!

Thanks again to the Killie Trust and KFCSA who paid for the mascot costume. With current restrictions in place, the usual summer galas and community events have not been taking place, but once these resume, and it is deemed safe for school visits, Captain Conker will be out and about in the community.
 
Killie Club

As members will be aware, the Killie Club is now run by and to benefit the Club.  It is currently open during from 12 noon serving light meals and drinks, and children are welcome. The Killie Club has been participating in the ‘Eat Out to Help Out’ Scheme, which runs Monday to Wednesday until the end of August. Social distancing measures are in place and everyone has to provide contact details. 

Bookings can be made via the Killie Hospitality Facebook page.
 
Media and Communications

Scott McClymont, Head of Media, has continued to spend time on the arrangements for match streaming and PPV arrangements as well as the Killie TV match day set up. Having had Mark Roberts  join the commentary team last Saturday, there will be more former players featuring in future. 

Social Media output continues to be a key area, with features for Killie Nation, plus news updates on website, Facebook, Twitter and Instagram.

The Podcast series will return with next scheduled guest being Billy Bowie.

The media team has also continued to liaise with the Trust communications lead, to ensure that there is coordination around Club and Trust social media activity.

I was a guest on the Scottish Football Forum Podcast which is available via this link.
 
KCST

KCST ran a fundraising competition, encouraging fans of all ages to try and emulate the skills of the players. Club chef Anthony Wrigley joined captain Gary Dicker for a cooking class, to help KCST promote healthy eating.

Read about it here.

Thanks again to Killie Trust members who donated to my “virtual kiltwalk” which saw £600 go towards KCST Healthy Eating projects.
'On Board In Person'

The planned virtual OBIP took place with Manager Alex Dyer and I giving updates and answering the questions members had sent in. Trust Chair Jim Thomson updated on current Trust projects and the funding which has been transferred to the Club.

The session was recorded on Zoom and uploaded for Trust Members and the wider fan base to watch. Thanks to Trust Communications Lead Gordon Gillen for facilitating. There have been over 1000 views of the session, which actually gave a greater reach than having a meeting would have done. As current restrictions on large indoor gatherings and requirements for social distancing are still in place, it seems likely that the next OBIP will also be a virtual event.

One point which came up which I wasn’t immediately able to answer was in relation to revised plans for stadium development, in light of impact of Covid and financial constraints. I can now report that the work on improving the facility for disabled supporters is progressing, and Billy Bowie has had engineers on site to finalise plans. I hope to be able to report on other aspects next month.
Contact with Scottish Supporters' Organisations

I am in touch with both Supporters Direct Scotland and Scottish Football Supporters Association. Through SDS contact has been made with Supporter Directors in other Clubs and hopefully we can build on those links going forward to share ideas and good practice.

The SFSA is running a survey on community ownership in football, and they would welcome input from fans:

They are also looking for contributions for a book on why fans love their clubs. More info can be found here.
 
Club contact details

A request was previously made by fans that the contact details of key personnel at the Club be shown on the website and this has been in place since the new site launched. In case anyone is not aware, it can be accessed through drop downs for each Department using the link below: 

https://kilmarnockfc.co.uk/contact/

Please use the contacts if you have queries or get in touch with me using the details below and I can pass on or provide a response.

I can be contacted in the usual ways:

Email: [email protected]
Facebook: Cathy Jamieson
Twitter: @cathyjamieson
Instagram: cathyjamiesonkillie

 

 

Killie Trust

Website Privacy Statement

Our policy relating to data collection and privacy has fairness at its heart and is never intended to cause objection or complaint and to that end if there is any dubiety we will not store your information. As a business we wish to stay in communication with your and keep you up to date with news, offers and updates on our product which you may find of interest, but we will only do this with your clear and specific consent.

Standard Privacy Policy

This privacy policy sets out how KILLIE TRUST uses and protects any information that you give KILLIE TRUST when you use this website.

KILLIE TRUST is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

KILLIE TRUST may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 13th Jun 2018 

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.

Where we collect this information

As a business we collect data for a number of sources, but our data policy applies to all of the following including personal data collected at reception, check in, exhibitions, on and off-line competitions, guest questionnaires, online bookings, online communications, digital newsletter sign ups from websites and social media, shared promotions with partners and others not listed.

We confirm that unless specific consent is given by the user the information shared will not be stored beyond the purpose intended. If specific consent is given to use the information collected it will be stored securely and digitally encrypted and password protected. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data, using Google Analytics normally but on occasion other aggregation tools that advise us about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
●    whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
●    if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us or by clicking unsubscribe where available.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting only if you specifically consent to us that you wish this to happen.
We undertake that third parties will only include businesses that support our business and your stay such as travel providers, visitor attractions, event providers and others directly related to our business offering.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us [email protected] as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Our Website and In House Data Collection Policy

Our email collection policy is fully consent based and in entering your details clear consent is given by the user to receive future marketing materials from ourselves. The following information makes clear our policy on use of consent based email marketing and communications.

What we collect

We may collect the following information on a consent only basis:
●    name and job title
●    contact information including email address
●    demographic information such as postcode, preferences and interests
●    other information relevant to customer surveys and/or offers

What we do with the information we gather

The majority of the information we gather is required for contractual and legal purposes and to allow us to offer products and services as purchased. 
When consent is given to use the information for marketing and communication purposes it is used for the following reasons:
●    We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
●    From time to time, we may also use your information to contact you using your provided email address for market research purposes. 

Your information will never be shared with any third parties and at all times you have the right to unsubscribe permanently from our database with a simple click of the unsubscribe information at which time your details will be deleted from the mailing lists and removed from the database permanently with no archived records retained.
 

Killie Trust

Website Terms and Conditions

Your use of the Killie Trust Web Site is subject to these terms and by using the Site you show your agreement to such terms. If you do not accept our terms, please do not use the Web Site.

Ownership of Web Site

This Web Site belongs to Killie Trust.

Headings

Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.

Trademarks

The images, logos and names on this Web Site which identify Killie Trust or third parties and their products and services are proprietary marks of Killie Trust and/or the relevant third parties. Nothing contained in this Web Site shall be deemed to confer on any person any license or right on the part of Killie Trust or any third party with respect to any such image, logo or name.

Alterations

Killie Trust reserves the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this Web Site. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.

Phone Calls and Emails

Telephone calls using the telephone numbers provided on this Web Site and email correspondence with Killie Trust at the email addresses accessible through, or discernible from, this Web Site may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

Telephone charges

The price of calls may vary depending on your telecoms supplier. Please check with your operator for exact charges.

WEBSITE POLICIES

Commercial use

This Web Site is for non-commercial, personal use only. The services contained on this Web Site may be supplied on a commercial basis on payment to Killie Trust or its service or product suppliers of its charges from time to time.

In the event that you use any of the services contained on this Web Site for commercial use, Killie Trust shall be entitled to charge you at its applicable rates in respect of such commercial use.

Copyright

The copyright in the material contained in this Web Site belongs to Killie Trust or its licensed source. Any person may copy any part of this material, subject to the following conditions:

the material may not be used for commercial purposes;

the copies must retain any copyrights or other intellectual property notices contained in the original material;

the products and technology or processes described in this Web Site may be subject to other intellectual property rights reserved by Killie Trust or by other third parties with no license granted in respect of those intellectual property rights); images on this Web Site are protected by copyright as its text by IPR and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).

Changes to Terms and Records of Agreements

We reserve the right to change these terms and conditions at any time by posting changes on the Web Site. It is your responsibility to review the Web Site terms and conditions to ensure you are aware of the latest terms and conditions. Your use of this Web Site after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application form completed and submitted.

Any amendment to terms and conditions must be agreed in writing by us, or, if appropriate, by the relevant company or individual supplier with whom you contract.

Disclaimers

Whilst Killie Trust has taken due care and attention in the preparation of the contents of this Web Site, this Web Site and the information, names, images, pictures, logos, icons regarding or relating to Killie Trust or our products and services marketed on the site (or to third party products and services), are provided on an 'as is' basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will Killie Trust be liable, whether in contract or tort (including negligence or breach of statutory duty) or otherwise for any losses sustained and arising out of or in connection with use of this Web Site including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.

Killie Trust does not represent that the information contained in this Web Site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this Web Site or for any reliance placed by any person on the information.

Killie Trust does not warrant that the functions or materials accessible from or contained in this Web Site will be uninterrupted or error free, that defects will be corrected or that this Web Site or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.

If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this Web Site) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude Killie Trust's liability for death or personal injury resulting from negligence of Killie Trust.

Intellectual Property Rights

All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this Web Site belong to Killie Trust or its licensed source. All rights of Killie Trust in such Intellectual Property Rights are hereby reserved.

Jurisdiction and Law

Killie Trust makes no representation that any product or service referred to on or through the Web Site is appropriate for use, or available in other locations. The information and other materials contained in this Web Site may not satisfy the laws of any other country and those who choose to access this Site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

These Terms and Conditions and any terms and conditions relating to products or services described in this Web Site shall be governed by and construed in accordance with the law of Scotland. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of Scotland.

Links to other Web Sites

Certain (hypertext) links, advertisements or suppliers promotion will lead you to Web Sites that are not under the control of Killie Trust. When you activate any of these links, you will leave Killie Trust Web Site by opening a new window and we have no control over and will accept no responsibility or liability in respect of the material on any such other Web Site. By allowing links with third party Web Sites Killie Trust does not intend to solicit business or offer any security to any person in any country, directly or indirectly.

Force Majeure

Every effort will be made to carry out the contract but its due performance is subject to cancellation by Killie Trust or to such variation as we may find necessary as a result of inability to secure labour, materials or supplies or as a result of any act of God, War, Strike, Lockout or other labour dispute, Fire, Flood, Drought, Legislation, or other cause (whether of the foregoing class or not) beyond the sellers control.

Killie Trust

Website Accessibility

We have tried to make this website as accessible as possible and easy to use for everyone, regardless of circumstance or ability.

All our page templates comply with the WCAG Priority 2 checkpoints as a minimum requirement. And we make every effort to ensure that all the content on our site meets this standard too. We are making every effort to ensure that we don't exclude any users. For example:

  • We try to use clear and simple language.
  • We use alternative text for all our images 
  • Were possible the HTML we produce conforms to the standard: XHTML 1.0 Strict
  • We have tested the colours we use in the design for contrast.

We try to publish all our text content as accessible HTML rather than in other formats such as PDF. Where we do publish PDFs or other formats our policy is to make them as accessible as we can.