September 18th, 2019
Wednesday night’s ‘On Board…in Person’ event at the newly refurbished 1869 Suite was hugely encouraging. The event promised to provide Killie Trust members and subscribers to the Trust In Killie initiative with an opportunity to hear from Cathy Jamieson on a range of topics and grill her with questions. It did exactly that. Both Cathy and Phyllis McLeish acknowledged that mistakes have been made but, on the basis of Wednesday night’s discussion at least, it genuinely seems that important lessons have been learned. Going forward the Club will look to implement a longer term sustainable strategic plan, adopting a proactive rather than reactive approach. I drove away from Rugby Park with a smile on my face, fully reassured that our Club is in more than safe hands.
Jim Thomson’s opening remarks
Jim Thomson began the evening with a few opening words, noting that he hopes to see nights like this organised three or four times a season. When Cathy Jamieson was appointed to the Board, the Killie Trust, its members and Trust in Killie subscribers were woven into the fabric of our great Club. We have an important role to play in safeguarding the future of our club and in encouraging others to sign up to both the Trust and its campaign. The unnerving demise of both Bury and Bolton serves to highlight the need for supporters’ involvement: we are lucky to have people in charge at Kilmarnock who have the interests of both the club and the community at heart and we can help to ensure that this remains the case for future generations.
The safe-standing sections in the East Stand and the Moffat Stand are on schedule. Both sections will be in place for the home match against Livingston on 19 October. We are of course the very first club in Britain to have a safe-standing section in a family stand, which in itself is something to be proud of.
New viewing platform for wheelchair users in the Moffat Stand
The new viewing platform for wheelchair users in the Moffat Stand is currently at the building and planning regulatory stage. Progress is however being made and it is clear that the Club wants to be more inclusive as a whole. Ruth Hopkins from the charity Level Playing Field recently spoke with Trust representatives. Hopkins was able to provide the Trust with a detailed plan designed to enable more people to come along to Rugby Park and experience the match day who otherwise simply would not manage. There are currently over one hundred disabled fans attending every home match and there is an evident desire to see this number continue to increase.
In other news, the new mascot is set to be launched later this year. This has been funded entirely by the Trust and KFCSA and we will see it out in the community raising awareness.
Supporter Liaison Officer - Allen Kyle
SLO Allen Kyle then discussed his role within the club. In essence, Allen acts as a human link improving communication between the fans and the Club. His work has seen him deal with fans left behind in Dundee, reach out to the authorities to implement greater safety measures at Hamilton. and ensure the son of a fan ejected at Motherwell had the appropriate follow-up support.
Since taking up the role almost two years ago, Allen has received 388 “issues”, of which he has resolved an impressive 369. His average response time is 2 days and his average resolution time is 5 days.
A number of issues are currently pending. These include privileged seat holders, post-Rangers match reaction and (bizarrely enough) an individual from Athens looking to set up a Greek Supporters’ Club.
Cathy Jamieson - Restructuring
Cathy Jamieson then took the microphone. She thanked everybody for coming along and engaging with the Board before saying a few words regarding her role. Her time on the Board so far has been interesting with highs and lows on and off the pitch. She has been made to feel very welcome and believes that she has been able to participate and contribute fully.
It was emphasised that we as a Club have to ensure that we put in place the infrastructure to match our ambition. We need to continue to be financially sound and sustainable, focusing on the well being of our own club before ultimately, at some point in the future, looking at how we can have an influence on the wider world of Scottish football.
Club Secretary and Head of Football Operations
The Club have already taken steps towards developing and implementing such an infrastructure. Significant efforts have been made to support the new manager and help him to settle in. Karen Costello has been appointed as Club Secretary, bringing with her a wealth of experience. The Club is also looking to appoint a Head of Football operations. This individual will be responsible for overseeing scouting, player identification, player recruitment and development as a whole at Kilmarnock. There will hopefully be a shift towards a more unified approach bringing together the youth team, the reserves and the first team in what will become more of an end-to-end process paving the way for a greater number of youth products to make the step up to the first team.
Certain departments have been reorganised and each department now has a “Head”: Commercial and Marketing; Media; Finance; Stadium Operations; and Human Resources. It was later confirmed that each of these heads have devolved power and delegated authority to make decisions in their own right. It is hoped that this will improve the efficiency of the day-to-day running of the Club. New individuals have been brought in who bring commercial experience and are commercially driven. The Club are looking to implement an efficient and sustainable infrastructure, highlighting that both the football and non-football side of things are equally important.
A higher calibre of player
Phyllis stated that the Club are ultimately looking to reach the stage where we can have a sustainable model whereby we can afford to bring in a higher calibre of player. With the change of manager in the summer, the Club asked itself the following question: do we really have the right infrastructure in place? It sounds like Steve Clarke’s departure has been a catalyst for much needed change that will clearly benefit the Club in the long term. In this respect, Phyllis referred to a “longer term strategic plan”.
January transfer targets
The club are already working on a target list of players for the January transfer market. While a Club like ours admittedly needs to exercise a degree of patience in any given transfer market, it was acknowledged that there is a clear need for a new plan to be put in place regarding player identification and recruitment.
Publishing the new structure on the Club website
At this point, a few questions were asked by those in the audience. It was asked if it would be possible for a chart with photographs outlining everybody at the club following the aforementioned reorganisation to be published on the website. This idea was warmly received by both Phyllis and Cathy and there are plans to introduce something like this once all remaining appointments have been made.
Head of Football Operations
Another member then asked about the possibility of hiring Graeme Mathie as the Head of Football Operations. Cathy and Phylliss were understandably reserved when answering this question, highlighting that Graeme is currently under contract with another club and that it would accordingly be inappropriate to discuss any potential recruitment publicly. They did however state that they are still actively seeking to identify candidates for the role.
Project Brave was then queried and it was confirmed that this is still ongoing. The “end-to-end” progress discussed earlier in the evening is designed to support Project Brave rather than undermine it: the Club are simply looking to create a more streamlined process in the hope that we will see more youth products make the step up to the first team.
Phyllis and Cathy were then asked if they had given any thought to the appointment of a full time Chairman. However, that is not being considered for the time being. Each member of the Board has their own commitments. There is a really healthy relationship between all three members.
Cathy Jamieson - Improving Fan Experience
Cathy then began to discuss the steps that are being taken to improve the fan experience. TicketCo visited the Club a couple of weeks ago in order to iron out the issues/ teething problems that have been experienced. It was highlighted that the online ticketing system allows the club to create a reliable database that will ultimately be used to prevent Old Firm fans from buying tickets for the home end. The database will also be potentially used to reward loyalty should there ever be a future instance where match tickets are limited for whatever reason.
Billy Bowie had suggested creating safe-standing in the Moffat Stand as well when the safe-standing had initially been suggested to him for the East Stand. It was again highlighted that we will be the first club in Britain to have a safe-standing section in a family stand.
150th Anniversary Kit
The 150th Anniversary kit is now one of the best-ever selling Kilmarnock kits, Cathy confirmed. Phyllis then stated that the process of securing the next kit supplier will be happening soon: it is hoped that the tendering process etc will be completed by Christmas.
Trust volunteering scheme
There is scope for a Trust volunteering scheme to be introduced at some point in the future. One aspect of that scheme will involve volunteers in and around Rugby Park on a match day pointing people in the right direction, answering questions, raising awareness about the Trust etc.
Social Media output
Cathy then addressed the fact that the social media output over the summer had not been as prevalent as last summer. This was purely down to the sheer volume of work. However, there are now two individuals in the media team so fans can expect to see a more noticeable presence on social media once again.
Tickets for school kids
A special initiative is being run for the game at home to Ross County on September 28th. Every single child in certain schools in the local area will be given a ticket for both themselves and (importantly) an accompanying adult. This is the latest measure in the ongoing attempt to fill up the Moffat Stand with the fans of tomorrow.
Avoiding a repeat of the ticketing issues for the away leg of the Connah’s Quay Nomads tie
At this point a question was asked regarding a potential situation in the future whereby the Club are playing a European game (or any game for that matter) away from home and tickets are restricted, with demand being greater than supply. In this respect, it is the intention that the online database (powered by TicketCo) will facilitate the fair distribution of tickets moving forward.
Online ticketing and the lack of cash gates
The suggestion was then made that the lack of cash gates is causing the club to miss out on the last-minute walk-up fan. However, Phyllis highlighted that the Ticket Office is always open and four cash pods are still in operation on a match day. Tickets can also be downloaded last-minute on a mobile phone as well. Cathy then stated that, following the Rangers game, the Club are under scrutiny as to how crowds are managed and online ticketing greatly facilitates crowd management. Over 70% of fans buying match tickets are now doing so online so it is clear that behaviours and mindsets are starting to change. Regarding online ticketing, we are moving towards a cashless society and the Club is simply reflecting that societal shift.
Concerns were however raised regarding the possibility of fraudulent QR codes potentially allowing multiple people access to a match for the price of one ticket. Both Cathy and Phyllis were however quick to dismiss this. Quite simply, once a QR code has been scanned it will only allow entry for that person: in the event that another person attempts to use the same QR code, the code will be rejected and that individual will not be able to gain entry with that code.
150th Anniversary celebrations
Attention then turned to the 150th Anniversary celebrations. Replica cups will be on display shortly: the Scottish Cup, the League Cup, and the league winners trophy. Elsewhere, young people are keen to set up youth supporters’ associations in their schools. This is hugely encouraging and would be particularly worthwhile from a legacy perspective.
Perhaps one of the most exciting points made was that there is scope for retro kits to be chosen to be manufacture (hopefully the fans will be involved in the selection process) and it is hoped that these will be available to buy in time for the Christmas period. A limited edition book is also being prepared by the Club’s historian and it is hoped that this will also be on sale for the Christmas period.
The Open Day did not happen purely due to timings. A Christmas Market at Rugby Park has however been agreed and the Club are currently planning this.
A member then asked if the Club had fully embraced the 150th year. Jim Thomson stated that he does not think so. A range of ideas had been generated but unfortunately have never materialised for one reason or another. The Club did not have the right infrastructure to support those ideas but we are now moving towards that. Notably, a pop-up museum with fan memorabilia had been considered but issues with a possible venue meant that this never came to fruition.
The Trust are organising a bus trip to the Club’s exhibition at Hampden for Trust members and their families.
Regarding a glamour friendly to celebrate the 150th year, the Board had been keen to arrange this but with the hectic fixture schedule and international breaks it had proven difficulty to find a free weekend for such a match to take place. Attempts were made to arrange a match against a number of sides but nothing materialised. Notably, Kaiserslautern had been contacted but their Board stated that they did not want to come and play on our artificial surface: it was not a case of our Board “cold shouldering” the Kaiserslautern fans who had wanted to make this happen. It was suggested that an Anniversary match could be arranged for the end of the season to bring things to a close and this idea was warmly received by both Cathy and Phyllis.
Murals and fan wall
Following a question from the audience, the Club would look to resolve the positioning of ambulances obstructing views of the murals and the cash pods similarly in front of the fan wall at the corner of the Moffat Stand.
The subject of potential investors was then discussed. Phyllis stated that the Board are happy with things as they are and that they are not actively seeking fresh investment. While this may disappoint some, Phyllis’ explanation was reassuring and demonstrative of the fact that our Board have the best interests of our Club and the local community at heart. It was explained that a company from London had approached Kilmarnock and other top-flight clubs with a view to making an investment. However, Phyllis had questioned their motives (most likely out to make a “quick buck”) and nothing came of it. For me, this was reassuring as it showed that that the Board will only take on investment where the investor has the appropriate motives and can demonstrate a connection with the town or club or, as the case may be, is willing to develop such a connection.
The Club are actively working on a new sponsor and are looking to have this finalised by Christmas. Phyllis said that the club will only be looking for family friendly sponsors: as such, gambling and drinking businesses will not be considered as potential options.
Greg Taylor fee
A member in the audience then asked if the fee for Greg Taylor was a club record fee. Understandably, both Cathy and Phyllis were hesitant to answer this fully. Cathy stated that “the best possible deal was achieved”. Indeed, when there had been a hold up regarding the two Celtic players who had perhaps been offered in exchange for Taylor, it was Angelo Alessio himself who had put his foot down and stated that the Club could not afford to wait any longer. He then went ahead and brought in his own, better quality players. This was particularly encouraging to hear.
Regarding player identification, Phyllis highlighted that Angelo Alessio had watched an incredible amount of footage over the past few months, conducting a staggering amount of research in the process. From what Phyllis and Cathy were saying, it is clear that the new management team as a whole is really starting to gel. Phyllis stated that the Alessio-Dyer relationship in particular is continuing to grow, blossom and develop: the celebrations following the win over Hibs on Saturday are but one occasion that is demonstrative of that. It was also clear that Alessio has an extremely positive relationship with the board: following Saturday’s win he had contacted Cathy to talk about how well the team had played. With the football and non-football changes that have been implemented and are lined up, there is no reason why Alessio cannot go to be a huge success at Kilmarnock Football Club.
As a relatively new Trust member and TiK subscriber, Wednesday night confirmed to me that the work Killie Trust has done, is doing, and will continue to do is exemplary. As members we now have a direct link into the heart of our club and the significance of that simply cannot be downplayed. Wednesday night also made it clear to me that the Board value and are utilising the input of supporters through both the Trust and the SLO. As Trust members we have an important role in galvanising our family, our friends, even the people who sit around us at Rugby Park, to back the Trust in any way they can. As Jim Thomson said in his opening remarks, the more Killie fans that sign up, the stronger we are as a Trust and the greater benefits we can bring to the Club and our community.
Report by Alasdair Madden.
Our policy relating to data collection and privacy has fairness at its heart and is never intended to cause objection or complaint and to that end if there is any dubiety we will not store your information. As a business we wish to stay in communication with your and keep you up to date with news, offers and updates on our product which you may find of interest, but we will only do this with your clear and specific consent.
KILLIE TRUST is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
KILLIE TRUST may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 13th Jun 2018
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.
Where we collect this information
As a business we collect data for a number of sources, but our data policy applies to all of the following including personal data collected at reception, check in, exhibitions, on and off-line competitions, guest questionnaires, online bookings, online communications, digital newsletter sign ups from websites and social media, shared promotions with partners and others not listed.
We confirm that unless specific consent is given by the user the information shared will not be stored beyond the purpose intended. If specific consent is given to use the information collected it will be stored securely and digitally encrypted and password protected.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data, using Google Analytics normally but on occasion other aggregation tools that advise us about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Ã¢âÂ whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
Ã¢âÂ if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us or by clicking unsubscribe where available.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting only if you specifically consent to us that you wish this to happen.
We undertake that third parties will only include businesses that support our business and your stay such as travel providers, visitor attractions, event providers and others directly related to our business offering.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us [email protected] as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Our Website and In House Data Collection Policy
Our email collection policy is fully consent based and in entering your details clear consent is given by the user to receive future marketing materials from ourselves. The following information makes clear our policy on use of consent based email marketing and communications.
What we collect
We may collect the following information on a consent only basis:
Ã¢âÂ name and job title
Ã¢âÂ contact information including email address
Ã¢âÂ demographic information such as postcode, preferences and interests
Ã¢âÂ other information relevant to customer surveys and/or offers
What we do with the information we gather
The majority of the information we gather is required for contractual and legal purposes and to allow us to offer products and services as purchased.
When consent is given to use the information for marketing and communication purposes it is used for the following reasons:
Ã¢âÂ We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Ã¢âÂ From time to time, we may also use your information to contact you using your provided email address for market research purposes.
Your information will never be shared with any third parties and at all times you have the right to unsubscribe permanently from our database with a simple click of the unsubscribe information at which time your details will be deleted from the mailing lists and removed from the database permanently with no archived records retained.
Your use of the Killie Trust Web Site is subject to these terms and by using the Site you show your agreement to such terms. If you do not accept our terms, please do not use the Web Site.
This Web Site belongs to Killie Trust.
Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.
The images, logos and names on this Web Site which identify Killie Trust or third parties and their products and services are proprietary marks of Killie Trust and/or the relevant third parties. Nothing contained in this Web Site shall be deemed to confer on any person any license or right on the part of Killie Trust or any third party with respect to any such image, logo or name.
Killie Trust reserves the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this Web Site. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.
Telephone calls using the telephone numbers provided on this Web Site and email correspondence with Killie Trust at the email addresses accessible through, or discernible from, this Web Site may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.
The price of calls may vary depending on your telecoms supplier. Please check with your operator for exact charges.
This Web Site is for non-commercial, personal use only. The services contained on this Web Site may be supplied on a commercial basis on payment to Killie Trust or its service or product suppliers of its charges from time to time.
In the event that you use any of the services contained on this Web Site for commercial use, Killie Trust shall be entitled to charge you at its applicable rates in respect of such commercial use.
The copyright in the material contained in this Web Site belongs to Killie Trust or its licensed source. Any person may copy any part of this material, subject to the following conditions:
the material may not be used for commercial purposes;
the copies must retain any copyrights or other intellectual property notices contained in the original material;
the products and technology or processes described in this Web Site may be subject to other intellectual property rights reserved by Killie Trust or by other third parties with no license granted in respect of those intellectual property rights); images on this Web Site are protected by copyright as its text by IPR and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).
We reserve the right to change these terms and conditions at any time by posting changes on the Web Site. It is your responsibility to review the Web Site terms and conditions to ensure you are aware of the latest terms and conditions. Your use of this Web Site after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application form completed and submitted.
Any amendment to terms and conditions must be agreed in writing by us, or, if appropriate, by the relevant company or individual supplier with whom you contract.
Whilst Killie Trust has taken due care and attention in the preparation of the contents of this Web Site, this Web Site and the information, names, images, pictures, logos, icons regarding or relating to Killie Trust or our products and services marketed on the site (or to third party products and services), are provided on an 'as is' basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will Killie Trust be liable, whether in contract or tort (including negligence or breach of statutory duty) or otherwise for any losses sustained and arising out of or in connection with use of this Web Site including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.
Killie Trust does not represent that the information contained in this Web Site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this Web Site or for any reliance placed by any person on the information.
Killie Trust does not warrant that the functions or materials accessible from or contained in this Web Site will be uninterrupted or error free, that defects will be corrected or that this Web Site or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.
If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this Web Site) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude Killie Trust's liability for death or personal injury resulting from negligence of Killie Trust.
All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this Web Site belong to Killie Trust or its licensed source. All rights of Killie Trust in such Intellectual Property Rights are hereby reserved.
Killie Trust makes no representation that any product or service referred to on or through the Web Site is appropriate for use, or available in other locations. The information and other materials contained in this Web Site may not satisfy the laws of any other country and those who choose to access this Site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
These Terms and Conditions and any terms and conditions relating to products or services described in this Web Site shall be governed by and construed in accordance with the law of Scotland. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of Scotland.
Certain (hypertext) links, advertisements or suppliers promotion will lead you to Web Sites that are not under the control of Killie Trust. When you activate any of these links, you will leave Killie Trust Web Site by opening a new window and we have no control over and will accept no responsibility or liability in respect of the material on any such other Web Site. By allowing links with third party Web Sites Killie Trust does not intend to solicit business or offer any security to any person in any country, directly or indirectly.
Every effort will be made to carry out the contract but its due performance is subject to cancellation by Killie Trust or to such variation as we may find necessary as a result of inability to secure labour, materials or supplies or as a result of any act of God, War, Strike, Lockout or other labour dispute, Fire, Flood, Drought, Legislation, or other cause (whether of the foregoing class or not) beyond the sellers control.
We have tried to make this website as accessible as possible and easy to use for everyone, regardless of circumstance or ability.
All our page templates comply with the WCAG Priority 2 checkpoints as a minimum requirement. And we make every effort to ensure that all the content on our site meets this standard too. We are making every effort to ensure that we don't exclude any users. For example:
We try to publish all our text content as accessible HTML rather than in other formats such as PDF. Where we do publish PDFs or other formats our policy is to make them as accessible as we can.