Web App Help — The Killie Trust

This guide covers every screen and feature in the Killie Trust app, written for members. Use the section headings to jump to what you need.

Signing up

The app is for Killie Trust members only. You need to create an account before you can sign in.

Open the app and tap Sign up (or Create account on the web).
Enter your first name, last name, email address, date of birth, and home address.
Choose a membership tier (see below).
Pay by card (Stripe, one-off or recurring) or Direct Debit (GoCardless, recurring).
Check your inbox for a verification email — tap the link in it to confirm your address. Without this step your account is created but not active.
Once verified, a Digital Membership Certificate is emailed to you separately.
You can now sign in.

Membership tiers

There are three families of membership. Pick the one that matches your age (junior tiers) or the level of support you'd like to give (adult tiers):

Junior Squirrel — for members aged 0–11. The entry-level junior membership, managed by a parent.
Junior Trust — for members aged 12–18. Children move up to this automatically on their 12th birthday.
Adult — for members aged 18 and over. There are five price points, from £5/year up to £25/year. Every adult tier gives you full membership and a vote; the higher tiers simply give more back to the Trust and unlock a few extra perks. The top £25/year tier (Patron) carries the most perks.

You choose your tier when you sign up, and you can move to a different tier when you renew.

Junior members are managed through a parent's account. Children don't need their own email address or password — see the Family section. Each junior is a separate membership, paid for by the parent.

Signing in

Enter your email address and password on the sign-in screen, then tap Sign in.

If you can't remember your password, tap Forgot password? on the sign-in screen.

Forgotten password

On the sign-in screen, tap Forgot password?
Enter the email address on your account and tap Send reset link.
Check your inbox — a reset link arrives within a few minutes. Check your spam folder if you don't see it.
Tap the link. It opens a page where you can choose a new password. The link is valid for one hour — request a new one if it expires.
Sign in with your new password.

The Trust cannot set your password for you. The reset is done entirely through the email link. If the email never arrives, contact the Trust at info@thekillietrust.com.

Pending payment

If your payment hasn't completed — for example if a card payment failed partway through, or GoCardless is still confirming your Direct Debit mandate — you'll land on a Pending payment screen after signing in.

This screen explains what's happening and gives you options:

Retry payment — try a different card or re-enter your details.
Wait — for Direct Debit, mandates can take a couple of days to confirm. The app will update automatically once your bank confirms.
Contact the Trust — if something looks wrong, email info@thekillietrust.com with your member number.

You can't access the rest of the app until your first payment is confirmed.

Your dashboard

The dashboard is your home screen. It shows:

Your digital membership card — name, tier, member number, and expiry date.
Quick-action buttons to the most used features.
A bell icon in the top-right corner for in-app notifications.
A ? button that opens this help guide.

Tap your membership card to see the full detail view, including your QR code.

Your membership card

Your digital membership card is always available from the dashboard. It shows:

Your full name
Your membership tier
Your unique member number
Your membership expiry date

Tap the card to open the full-screen view. This is where your QR code lives — the Trust office scans this at events to confirm you're a member. Keep the card accessible on your phone when attending Trust events.

Your children's cards are accessible by switching to their profile within the Family section.

Your membership certificate

When your membership is first confirmed, the Trust emails you a PDF membership certificate. This is a formal record of your membership for that year.

The certificate is emailed to the address on your account.
If you didn't receive it, check spam, then contact the Trust.
The certificate is regenerated when you renew. The Trust may also issue custom certificates for specific tiers or milestones.

Renewing your membership

Direct Debit members: your membership renews automatically each month or year. You don't need to do anything. If a payment fails you'll receive an email and a push notification — follow the instructions to update your payment details.

Card members: your membership doesn't auto-renew. You'll receive a reminder before it expires. To renew:

Go to Membership (from the dashboard or the menu).
Tap Renew membership.
Choose your tier and confirm payment.

Your expiry date updates immediately once payment is confirmed.

Cancelling your membership

Cancelling stops the auto-renewal on your membership. Your membership stays active until the end of the period you've already paid for — you won't lose access immediately.

Go to Profile → Cancel membership.
Read the confirmation message — it tells you exactly when your access ends.
Tap Confirm cancellation.

You'll receive a confirmation email. You can rejoin at any time by signing up again or contacting the Trust.

Cancelling doesn't delete your account or your data. Your record is kept for Trust administration purposes.

Your profile

Your profile holds your personal details and account settings.

To view your profile: tap Profile in the navigation.

What's shown:

Your name, email, phone number, date of birth, and address
Your membership tier and status
Your exile status (see below)
Options to edit your details, manage security, and adjust preferences

To edit your details:

Tap Edit (or Edit profile).
Change the fields you want to update.
Tap Save.

Your email address can't be changed in the app. If you need to update it, contact the Trust at info@thekillietrust.com.

Profile photo (avatar)

Adding a photo helps other members recognise you in the directory.

Go to Profile → Edit profile.
Tap your avatar or the camera icon.
Choose Take photo or Choose from library.
Crop and confirm.
Tap Save.

Your photo appears on your profile and (if you've opted in) in the member directory. You can remove your photo at any time by tapping it and selecting Remove photo. When you add a photo the app tidies it up for you — squaring it off and correcting the angle — so head-and-shoulders shots look right in the small circular avatar.

Your bio

Your bio is a short "about me" that appears next to your name in the member directory. It's a nice way to introduce yourself to fellow supporters — how long you've followed Killie, where you watch from, a favourite memory.

Go to Profile → Edit profile.
Find the Bio field and write a few lines about yourself. You can apply light formatting — bold, italics, bullet points — to lay it out.
Tap Save.

Your bio is only shown if you've opted into the member directory. It can't include images, and it's visible to other signed-in members, so keep it to what you're happy sharing publicly within the Trust.

Exile status

Your exile status describes how far you live from Kilmarnock. It's worked out automatically from your home address — you never set it by hand:

Not an exile — your address is in or near Kilmarnock.
UK Exile — you live elsewhere in the UK.
Overseas Exile — you live outside the UK.

This status appears on your profile and — if you've joined the member directory — lets fellow exiles find supporters near them. Because it's derived from your postcode and country, it updates automatically whenever you change your address. There's nothing to switch on or off.

Email preferences

By default the Trust may email you about events, prize wins, news, your certificate, and membership reminders.

To stop non-essential emails:

Go to Profile → Email preferences.
Turn on Unsubscribe from marketing emails.

Even when unsubscribed, you will still receive:

Password reset emails
Account verification emails
Payment confirmation and failure notifications

These are necessary for your account to work and cannot be turned off.

To start receiving marketing emails again, return to Profile → Email preferences and turn the toggle off.

Security

Change password — go to Profile → Security → Change password. You'll need to enter your current password before setting a new one.

Family accounts — adding your children

You can add your children to your account as junior members. They don't need their own email address or password — you manage everything for them.

To add a child:

Go to Family (from the dashboard quick-action or Profile → Family → Manage children).
Tap Add child.
Enter their first name, last name, and date of birth. The app automatically selects the right junior tier based on their age (Junior Squirrel for 0–11, Junior Trust for 12–18).
Tap Save.

The child is now a Trust member with their own unique member number. Their membership certificate is sent to your email address.

Payment: each child is a separate subscription charged to you. The cost is the standard junior tier price.

To edit a child's details: tap their name in the Family list and edit as needed.

To remove a child: tap their name, then Remove (iOS/web) or swipe to remove (Android). Their membership is cancelled and any active subscription ends at the next billing date. You'll receive a confirmation email.

Junior age promotion

Children are automatically promoted to the next tier when they reach the relevant birthday:

Aged 0–11 → turns 12: automatically promoted from Junior Squirrel to Junior Trust. Their subscription updates to the Junior Trust price.
Turns 19: the Trust is alerted and will contact you about converting the junior membership to an adult membership.

No action is needed from you. You'll receive an email when a promotion happens.

Events

The Events tab lists upcoming Trust events — AGMs, junior events, hospitality packages, and more.

Browsing events: events are listed in date order, soonest first. Tap any event to see the full details: description, date, time, location, and whether booking is required.

Booking a place:

Open an event and tap Book.
If the event has a catering option, toggle it on if you plan to eat.
Confirm. You're booked. A confirmation appears in the app and you'll receive a push notification.

Booking for your children: if you have parented juniors, you can book places for them at the same time. The booking screen shows one option per eligible attendee.

Cancelling a booking:

Open the event.
Tap Cancel booking.
Confirm.

Cancelling frees up your spot, which may be given to the next person on the waiting list.

Event waiting lists

If an event is fully booked, you can join the waiting list instead of missing out entirely.

Open a fully booked event. You'll see a Join waiting list button instead of Book.
Tap it. You'll see your position in the queue (e.g. "You are 3rd on the waiting list").
If a place becomes free — because someone cancels — you're automatically promoted to confirmed. You'll receive a push notification straight away. No action needed from you.
If you want to leave the waiting list, open the event and tap Leave waiting list.

Being on the waiting list doesn't guarantee a place. You'll only be confirmed if someone cancels before the event.

Event QR code (check-in)

Once you've booked an event, a QR code is generated for your booking.

Open the event in the app.
Your QR code appears on the event detail screen.
The Trust office scans this at the door to record your attendance.

Keep the app open and the QR code visible when you arrive. The scanner works on all QR codes — yours and your children's (each child gets their own code).

Voting

The Trust uses in-app votes to consult members on proposed projects, board decisions, and fan-vote awards.

Finding votes: tap the Votes tab. You'll see all votes you're eligible to participate in. Open votes show a Vote now badge.

How eligibility works: some votes are open to all members; others are restricted to specific tiers. If a vote isn't visible to you, it's not open to your tier.

Casting your vote:

Tap a vote to open it.
Read the question and the options carefully.
Select your choice (or choices, for multiple-select votes).
Tap Submit vote.

Your vote is recorded immediately.

Changing your mind: while a vote is still open you can change your vote. Open the vote, select a different option, and submit again. Your previous choice is replaced — you can't vote twice.

Results: once you've voted, the results panel shows the running tally of all responses so far. Your specific choice is private — only the Trust admin can see individual votes, not other members.

After a vote closes: the final result is displayed. You can no longer change your vote.

Voting on behalf of your children

If you have parented junior members, you can cast votes on their behalf.

When you open a vote that your children are eligible for, the screen shows one voting card per eligible voter — one for you, and one for each child. You can pick independently for each. Tapping Submit sends all of them at once.

Your children's votes are recorded under their own member IDs.

Surveys

Surveys are longer-form questionnaires used by the Trust to gather detailed feedback. Unlike votes (which are usually a single question), surveys can have multiple questions with different formats.

Finding surveys: tap the Surveys tab. Open surveys are listed with their closing date.

Question types you might see:

Single choice — pick one option from a list.
Multiple choice — pick as many options as apply.
Free text — type your own answer in your own words.

Completing a survey:

Tap a survey to open it.
Work through each question. You can go back and change answers before submitting.
Tap Submit when you've answered all required questions.

You can only submit a survey once. There's no option to change your answers after submission.

Results: some surveys display summary results after they close. Others are used internally by the Trust. The survey description will tell you what to expect.

News

The News tab is the Trust's notice board. The Trust office publishes articles here about decisions, events, campaigns, and anything else the membership should know about.

Reading an article: tap any article in the list to read the full text.

Notifications: when a new article is published, you'll receive a push notification (if you've allowed notifications). Tap the notification to open the article directly.

There are no member actions within news — it's read-only. Contact the Trust if you have a comment or question about an article.

The Trust Board

The Trust Board section shows information about the elected board members — their name, role, photo, and a short biography.

This is a read-only section. It's updated by the Trust when the board changes (e.g. after elections). Tap a board member's name or photo to see their full profile.

Donations

You can make a one-off donation to the Trust at any time — either to a specific campaign or as a general contribution.

To donate:

Tap Donate (from the dashboard or the navigation).
Choose a campaign if one is listed, or select General donation.
Choose a preset amount or type in your own.
Tap Donate and complete the card payment via Stripe.

Donations are one-off — they don't set up a recurring payment. Your card details are handled securely by Stripe and are not stored by the Trust.

You can see your donation history under Profile → Donations.

Member directory

The member directory lets Trust members find each other — particularly useful for exiles who want to connect with fellow Killie supporters in their area.

The directory is opt-in. You don't appear in it unless you choose to.

To opt in:

Go to Profile → Edit profile.
Enable Show me in the member directory.
Save. You'll now appear in the directory with your name, avatar, bio, and exile status.

To opt out: follow the same steps and turn the toggle off. You're removed from the directory immediately.

Using the directory:

Open the Directory tab to browse opted-in members.
Search by name to jump straight to someone you're looking for.
Use the exile filter to narrow the list — filter by UK Exile or Overseas Exile to find supporters scattered outside Kilmarnock.
Sort the list to change the order members appear in (for example alphabetically, or by how recently they joined).
Tap a member to see their full profile entry.

The directory only shows: name, avatar, bio, tier, and exile status. Contact details — email, phone, address — are never shown to other members.

Trust documents

The Documents section holds important Trust documents — the constitution, annual accounts, AGM minutes, and any other formal documents the Trust publishes.

Tap a document to open it. Documents are PDFs or files uploaded by the Trust office. Some documents may be restricted to specific membership tiers.

Your private documents

Underneath the Trust's own documents sits your own file. These are private — only you and Trust admins can see them, and every document is labelled as such.

Use it for anything you need to send the Trust. Click Upload a document to add one (PDF, Word document or a photo, up to 8 MB), and click any document to open it. You can delete anything you uploaded yourself; documents the Trust adds to your file show as "added by the Trust" and can't be deleted by you.

Volunteering

The Trust runs on volunteers, and Volunteering is where you offer to help.

Tick the areas you could help with (matchdays, events, fundraising, the Junior Trust, media, office admin — whatever the Trust has set up), say when you're usually free, and add anything else we should know. Then click Register your interest.

Your application goes to the committee, and the screen shows where it's up to — Awaiting review, Approved or Not taken forward. An admin can add a note with their decision, which appears on the same screen. You can update what you can help with at any time, though doing so sends the application back for review.

The application form

The Trust's volunteer application form sits on this screen too. Download it, fill it in, then send it back with Submit completed form — it lands in your document file below, marked private. If the Trust ever issues a new version of the form, the link updates automatically; there's nothing to reinstall.

Your volunteer documents

Underneath sits your own document file. These are private — only you and Trust admins can see them, and every document is labelled as such. Use it for anything the Trust asks a volunteer for, such as a PVG certificate or your completed application form.

Click Upload a document to add one (PDF, Word document or a photo, up to 8 MB), and click any document to open it. You can delete anything you uploaded yourself. Documents the Trust adds to your file — an induction pack or an agreement, say — show as "added by the Trust" and can't be deleted by you.

Fixtures

The Fixtures section lists Kilmarnock FC's upcoming and past matches — competition, opponent, kick-off time, venue, and score once played.

Use the Men's / Women's toggle at the top to switch which squad's fixtures you're viewing. Men's fixtures and results update automatically; women's fixtures are entered by the Trust office.

This section is read-only for members.

Killiepedia

Killiepedia is the Trust's reference library — everything Killie in one place. Open it from Killiepedia in the menu, or the Killiepedia tile on your dashboard.

Two things live inside it permanently:

Stadiums — the grounds tracker (see below).
Squads — player profiles for the Men's, Women's and U19 squads, browsable season by season, with loan status where the Trust has recorded it.

Below those, the Trust adds article sections — collections of written pieces on club history, records, famous matches, and anything else worth keeping. Each section has its own icon and a short description telling you what's in it. Click a section to see the articles inside, then click an article to read it.

The article sections change over time as the Trust adds more, so it's worth a look now and then. If Killiepedia looks a bit empty, that just means the Trust hasn't published articles into it yet.

Where did Stadiums go? It used to be its own item on the dashboard. It now lives inside Killiepedia. Everything works exactly as it did — there's just one extra click to get there.

Junior Trust Members

Junior Trust Members is the hub for our younger supporters. It gathers all the junior activities into one page.

What's inside:

Junior Squirrels Passport — missions to complete, stamps to collect, and a certificate at the end.
Meet the Squad — get to know the players and pick a favourite.
Player of the Month — vote for your Killie Player of the Month and see past winners.
Killie Word Search — find the hidden Killie words in the grid.
Spot the Difference — two Killie pictures, a handful of changes to find.
Design Your Own Kit — colour in a blank Killie strip.
Colouring In — Killie line drawings to fill in and keep.

Each of these has its own section below.

Where did Colouring In go? It used to be its own item on the dashboard. It now sits inside Junior Trust Members along with the rest of the junior activities.

The Trust can rearrange this page, rename the links, and even change the page's title, so what you see may not be in exactly this order.

Junior Squirrels Passport

The Junior Squirrels Passport is a collect-the-stamps adventure for junior members, found inside Junior Trust Members.

It's laid out like a real passport. At the top you'll see the Junior Squirrels heading and your squad number. Below that is My missions — the list of things to do, with a running count of how many have been stamped so far ("3 of 8 stamped", for example).

How to collect a stamp: each mission that hasn't been done yet shows a Tap marker. Once the mission has been completed in real life, click it — the stamp lands in the passport and the count goes up.

The certificate: complete every mission and you unlock a printable certificate to celebrate. Until then the passport shows a medal and a reminder that finishing every mission unlocks it.

If the passport says No missions yet, the Trust hasn't set this season's missions — check back soon.

Meet the Squad

Meet the Squad, inside Junior Trust Members, introduces the players.

Click any player to open their profile and read about them. Click the star on a player to make them a favourite — handy for the younger ones who want to keep track of who they're cheering on.

If you see No players yet, the Trust hasn't added the squad for this season.

The same information, arranged by season and covering the Men's, Women's and U19 squads, is under Squads in Killiepedia.

Player of the Month

Player of the Month, inside Junior Trust Members, is where you vote for your Killie Player of the Month.

When voting is open you'll see a VOTE NOW option — pick your player and your vote is counted. Below that is the roll of previous winners, and where the Trust has recorded it, which Junior Squirrel handed over the award.

If nothing's listed yet, past Players of the Month will appear there once the first award has been made.

Killie Word Search

Killie Word Search, inside Junior Trust Members, is a puzzle game.

You get a grid of letters and a list headed FIND THESE WORDS — all Killie-related. Drag across the grid to trace a word. When you find one it's marked off the list, and a counter shows how you're doing ("4 of 10 found").

A new puzzle can be published by the Trust whenever they like. If it says it couldn't load a puzzle, try again shortly.

Spot the Difference

Spot the Difference, inside Junior Trust Members, shows you two Killie pictures that look the same — but a handful of things have been changed in one of them.

Click a difference on either picture. When you get one it's circled in gold on both pictures and the counter at the top goes up ("3 of 7 found"). Get it wrong and you'll see a wee red circle for a moment — there's no penalty, so keep looking.

Find them all and you get a well done, plus a Play again button to start the same puzzle over. If there's more than one puzzle you pick which to play first, and can go back with All puzzles.

New puzzles are added by the Trust, so check back now and again.

Design Your Own Kit

Design Your Own Kit, inside Junior Trust Members, gives you a blank Killie strip to colour however you want — stripes, the number, the shorts and the socks.

It uses exactly the same colouring tools as Colouring In (see that section for how the brush, the fill tool and undo work), just with a kit template instead of a picture. When you're finished you can save your design the same way.

Grounds (stadium tracker)

Where to find it: open Killiepedia, then Stadiums. It used to be its own item on the dashboard.

The Grounds tracker lets you check off Scottish football grounds you've visited, grouped by league tier, and see your progress towards badges (5, 10, 20, and 40 grounds visited, plus an "All Current Grounds" badge).

Your grounds visited, countries visited, seasons attended, and most-visited ground are worked out automatically from the matches you mark as attended in Match history (see below) rather than from a manual checklist.

Leaderboard: other members can see a leaderboard of who has visited the most grounds. You appear on it by default. The first time this applies to you, a one-off prompt explains this and lets you choose Opt me out or Keep me on it. You can change your mind at any time from Profile.

Tap the trophy icon on the Grounds screen to view the leaderboard.

Match history (Season Browser)

The Season Browser holds Kilmarnock's full match record, season by season, going back over a century. From the Grounds screen, tap Browse Match History, then use the season selector to move between seasons.

For each match you can mark yourself as attended or remove that mark. This is what drives your grounds, countries, and seasons stats described above — keep it up to date if you want an accurate tracker.

Finding a match: the Match History filter bar lets you narrow the record by season, opponent, competition, date and stadium. The choices work together — picking a season narrows the opponents available, and so on — so you can zero in on an exact fixture. The match list loads once you've set at least one filter.

Reporting a data issue: the match record goes back over a century, so the odd detail may be wrong or missing. If you spot a mistake, use Report an Issue. Pick the match (choosing its season, opponent, competition, date and stadium so the Trust knows exactly which game you mean) and describe what's wrong. You can report up to five matches in one submission. Each submission gets a reference number so you can refer back to it, and the Trust will let you know when it's been looked at.

Reporting an issue flags it for the Trust to review — it doesn't change the record straight away. This tidy-up tool is currently available on the web app.

Colouring In

The Colouring In section, reached from your dashboard or the top navigation, has a set of Killie line drawings to colour — great for the wee ones on a match day. Click a drawing to open it.

Pick a colour from the palette, choose Fill, and click any section to flood it with that colour.
Switch to Brush to paint freehand, and use the size slider to change how thick it is. Eraser rubs colour back to the plain line art.
Undo steps back your last change, and Start again clears the whole picture.
Click Save picture to download your finished artwork as an image you can print or share.

Notifications

There are two types of notifications in the app:

Push notifications (lock-screen banners)

These appear on your phone's lock screen or as banners, even when the app is closed. The Trust sends these for:

New news articles
Vote invitations
Event booking confirmations and waitlist promotions
Prize draw wins
Payment failures or reminders
Survey invitations

Two switches control push notifications:

The browser's permission — your web browser asks whether app.thekillietrust.com may show notifications. Choose Allow. If you blocked it, you can re-enable notifications for the site from your browser's site settings (usually the padlock icon in the address bar).
The Trust's own on/off toggle — separately, there's a Push notifications switch under Profile. This lets you stay signed up but quietly turn Trust push messages off without changing your browser settings. Shortly after you first sign in, a one-time prompt asks whether you'd like to receive them; you can change your mind any time from Profile.

Turning push off: flip the Profile toggle off, or block notifications for the site in your browser. Either way you won't miss anything critical — everything the Trust sends is also waiting for you in the in-app notification list (the bell) — but you may see time-sensitive updates (prize wins, waitlist promotions) later than you otherwise would.

Turning push off does not unsubscribe you from emails, and turning emails off does not affect push — they're separate settings.

In-app notifications

The bell icon on the dashboard collects notifications from the Trust in one place — prize wins, vote invites, event updates, and messages.

Tap the bell to open your notification list.
Tap a notification to go straight to the relevant screen.
Tap Mark all read to clear the unread indicators.

Notifications stay in the list until you clear them. They don't disappear after you read them.

Help inside the app

You can open this guide at any time from inside the app:

iOS / Android: tap ? in the top-right corner of the dashboard, or go to Profile → Help → How the app works.
Web: tap Help in the navigation.

The guide is split into sections — tap a section heading to jump to it.

Getting help

If something isn't working or you have a question, email the Trust:

info@thekillietrust.com

Please include:

Your member number (shown on your dashboard card)
A description of the problem
Screenshots if you can — they speed things up enormously

For payment problems, include the date and approximate amount so the Trust can check Stripe or GoCardless.

For account problems (can't sign in, email didn't arrive, etc.), the Trust admin can investigate directly through the admin panel.

Privacy

The Trust holds the details you provide in order to administer your membership and run member services (events, prize draws, birthday notifications for juniors, etc.).

What data is held: name, email, address, date of birth, phone number, and payment history.

Where it's stored: member data is stored in a cloud database hosted in the EU (Neon Postgres). Payment details are held entirely by Stripe and GoCardless — the Trust never sees or stores your card number.

Who sees your data: Trust administrators can see your profile and membership history. Your voting choices are private — only aggregate results are visible to other members. Your directory entry (if opted in) is visible to all signed-in members.

For the full privacy policy, see the Trust's website.